FAQ

Ordering

How can I place an order?

To purchase a product simply select the quantity of items and click the "add to cart" button. This can be repeated for several different products if required. When you have added all required items to your cart, you can proceed to checkout and fill out your details to complete the purchase.

Can I place a repeat order?

If you have previously ordered from us and wish to place a repeat order, you can email us or fill out the contact form. Let us know your customer number if available and if you would like to change any details from your previous order. We may need to contact you to reconfirm some details that we do not store on our servers.

Do I need a prescripition?

We do not require a prescription, however we strongly recommend you speak to a doctor of healthcare provider regarding the products you intend to take to make sure it is safe to do so.

Payment

How can I pay for my order?

We accept payment by credit card or by wire transfer. To pay by credit card, please fill out the details on the order form when placing your order. To pay by wire transfer, please select this payment option when ordering and we will send an email outlining how to make payment.

Do you accept payment from insurance companies or private health providers?

We do not have any arrangement where we can accept payment from you insurer, however we do include an invoice with your order so you can arrange reimbursement afterwards.

Shipping

What are your shipping charges?

Orders can be shipped by Regular Airmail for a charge of £8.00 per order, or we can ship express via EMS Couriers for £25.00 per order.

How long will it take to receive my order?

All orders are usually processed within 24 hours and shipped within 48 hours. Delivery times by regular mail are 7-14 business days. Delivery by EMS Courier takes 3-5 business days.

Do you ship internationally?

We are currently only able to ship orders to customers in the United Kingdom.

Do you ship orders to the United States?

We regret that we are unable to ship orders to the United States.

Customs and Import Duties

Some countries will charge an import duty or tax on items shipped from international locations. Any such charges must be paid by the customer receiving the order. Customs policies and charges vary widely between different countries. If you are unsure, please contact your local customs authority for further details.

Products

Are your products genuine?

Yes! All of our products are purchased from licenced pharmaceutical wholesalers. As we have suppliers in several different countries the packaging may vary from that which you are used to. If you have a query regarding any particluar product please email us and we can provide the manufacturer and country of origin and any other details you may require.

What are Generic Medicines?

In addition to branded medicines, we also supply generic medicines. These contain the same active ingredient as their branded counterpart but usually cost a fraction of the branded product. All generic products will be clearly labelled as such on our website.

Are the product photos on your site what will be received?

All photos one our website are of products in our store-room and have been taken on site. These are the products you will be receiving. Many of our products are ordered as strips, in which case you will not receive the outer box. Depending on the quantites you order you may not receive all outer packaging, but the interior package will remain intact. We will NEVER open the seal of the blister strips.

Privacy

Will I receive any communcation from you?

We will send two automated emails to your registered email address - one when we have processed your order and another when it has been shipped. We DO NOT send any unsolicited email and DO NOT share any customer details with third parties. We will only contact you by email or phone if there are any problems processing your order.

How are your packages marked?

We realize privacy is important. Our orders are packaged discreetly in plain packaging with no mention of our company details or the contents of the package outside the box.

Contact

How can I contact you?

You can reach us by email, fax or telephone. Or contact details are availble at the following page.